服务与支持
FAQ
Device connection TroubleshootingPort settings Device settings
  • Configuring mesh networking with the App

    APP Mesh组网上线配置APP Mesh组网上线配置APP Mesh组网上线配置APP Mesh组网上线配置APP Mesh组网上线配置

  • The reason why the device status is offline after adding the device
    • AP cannot obtain an IP address or the obtained IP address cannot access the Internet.

    • DNS resolution error.

    • Uplink device dropping in the case of mesh networking.


  • Dazoo APP On-line Configuration FAQ (for D3 / D9 / D1C / D3C / D9C / D3O / D9O)

    1、If there are two kinds of wireless AP devices in the project, such as engineering networking device and simple networking device, it is recommended to use "AC+AP networking".

    2、When all APs are in the same network segment, only the first AP needs to be added, and then other APs can be discovered and added automatically.

    3. When removing an outdoor AP, the AP must be online before it can be removed.

    4、When configuring, you need to ensure that a DHCP server exists on the intranet and can provide an IP address to the AP, and that the network can access the Internet normally.


  • Device cannot access the network

    In the test environment, the tested devices should be unbundled in time to remove the nodes, so as to facilitate subsequent binding operations by other users.

Support

In order to obtain technical support for the product, please contact your regional agent.
In order to get the local agent contact information, please follow the "Dazoo Super Wi-Fi" WeChat public number.